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Nov 1
The Ritz-Carlton, Nikko: Women Shaping Hospitality in a New Era
Meet three women at The Ritz-Carlton, Nikko, redefining hospitality in Japan with a focus on exceptional guest service.
Oct 29
7 Takeaways from the 2024 Hotel Guest Experience Forum
New contributor Danica Smith shares the scoop on the first-ever Hotel Guest Experience Forum held in London. It's all about the guest!!
Sep 13
Hot Take: Housekeeping Is Rapidly Becoming the Most Meaningful Role In Guest SatisfactionÂ
Happy International Housekeeping Week! Here's our hot take: housekeeping is becoming the most meaningful role in guest satisfaction.
Aug 16, 2023
The Future is Now: Five Innovations in Customer Experience You Didn't See Coming for Hospitality
You read it here first! 5 unexpected innovations revolutionizing personalized and immersive guest interactions in hospitality.
Aug 19, 2022
Five Tips to Increase Employee Motivation
Rates are up but guest satisfaction is down, here are 5 tips to get your team pumped to provide better service.
Jul 28, 2022
The Power of Eye Contact in Hospitality
The Eyes Chico, They Never Lie. You’ve heard this before right? Contributor Maria Navarro explains why it’s true.
Jul 8, 2022
Hung Out to Dry: When the Hotel GM Becomes a Guest
secret hertelier is back with a laundry experience you'll never forget.
Apr 27, 2022
You Can’t Spell Hero Without HER: Ivy Wyche
Ivy shares a heartwarming story of guest service and tells us a bit about what attracted her to a career in hospitality.
