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- Aug 16
The Future is Now: Five Innovations in Customer Experience You Didn't See Coming for Hospitality
You read it here first! 5 unexpected innovations revolutionizing personalized and immersive guest interactions in hospitality.
- Aug 19, 2022
Five Tips to Increase Employee Motivation
Rates are up but guest satisfaction is down, here are 5 tips to get your team pumped to provide better service.
- Jul 28, 2022
The Power of Eye Contact in Hospitality
The Eyes Chico, They Never Lie. You’ve heard this before right? Contributor Maria Navarro explains why it’s true.
- Jul 8, 2022
Hung Out to Dry: When the Hotel GM Becomes a Guest
secret hertelier is back with a laundry experience you'll never forget.
- Apr 27, 2022
You Can’t Spell Hero Without HER: Ivy Wyche
Ivy shares a heartwarming story of guest service and tells us a bit about what attracted her to a career in hospitality.
