

Do Shared Values Matter?
A reader asks Nancy about the importance of shared values in the workplace.
Nov 11, 2021


9 Questions with Kristina Snaith-Lense on Running the Design-Driven Upper House Hotel in Hong Kong
Inspired by her late grandfather, Kristina shares what drew her to hospitality and how she worked her way up to GM.
Nov 10, 2021


Secrets to Successful Sustainability Practices at a Luxury Hotel
General Manager Sue Williams has proven that hotels can provide a luxury experience without excessive consumption. She shares her secrets.
Nov 4, 2021


Five Trends Brewing in Coffee with Maria Cleaveland, North America Sales Director, Urnex Brands
Fresh from the world's largest coffee trade show, Host Milan, we chat with Maria to get the latest trends percolating with our favorite brew
Nov 2, 2021


COP26: What You Need to Know about the Glasgow Declaration on Climate Action in Tourism
What you need to know about COP26 and the new Declaration on Climate Action that the travel industry will be met with in Glasgow.
Nov 1, 2021


Caspering…the friendlier version of Ghosting
In honor of Halloween, columnist Nancy Mendelson unpacks the dreadful subject of ghosting.
Oct 31, 2021


6 Tips for a Successful Hotel Renovation with Melissa Green, GM, Hyatt Regency Boston / Cambridge
Melissa Green shares her top learnings from a recent overhaul of the public spaces of the 479-room Hyatt Regency Boston.
Oct 27, 2021


First Job POV: Fitting into Your New Role
"First Job POV" columnist Maria got a promotion at the Four Seasons in Surfside, FL!! She shares her thoughts on moving into her new role.
Oct 26, 2021


Her Path to Hotel Ownership: Angel Johnson
After 20 years dabbling in RE as a side-hustle to an IT career, Angel is now a hotel investor. Read about her journey to hotel ownership.
Oct 20, 2021


Welcome to the Age of Empathy
Empathy is now considered the most important leadership skill. Columnist Nancy Mendelson says, "it's about time!"
Oct 17, 2021


Can't Spell Hero without HER: Michelle Walder, C Card Creator & Director of Operations, NOMAD London
Inspired by her own experiences battling Hodgkin's lymphoma twice, Michelle created the C Card to help cancer patients and their carers.
Oct 11, 2021


Operations Goddess: Dana Pellicano, VP, Global/US & Canada F&B, Marriott International
You've likely enjoyed a meal overseen by Dana Pellicano, head of F&B for Marriott. Read about her fascinating career journey.
Oct 8, 2021
.png)



















