Caspering…the friendlier version of Ghosting
In honor of Halloween, columnist Nancy Mendelson unpacks the dreadful subject of ghosting.
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6 Tips for a Successful Hotel Renovation with Melissa Green, GM, Hyatt Regency Boston / Cambridge
Melissa Green shares her top learnings from a recent overhaul of the public spaces of the 479-room Hyatt Regency Boston.
First Job POV: Fitting into Your New Role
"First Job POV" columnist Maria got a promotion at the Four Seasons in Surfside, FL!! She shares her thoughts on moving into her new role.
Her Path to Hotel Ownership: Angel Johnson
After 20 years dabbling in RE as a side-hustle to an IT career, Angel is now a hotel investor. Read about her journey to hotel ownership.
Welcome to the Age of Empathy
Empathy is now considered the most important leadership skill. Columnist Nancy Mendelson says, "it's about time!"
Can't Spell Hero without HER: Michelle Walder, C Card Creator & Director of Operations, NOMAD London
Inspired by her own experiences battling Hodgkin's lymphoma twice, Michelle created the C Card to help cancer patients and their carers.
Operations Goddess: Dana Pellicano, VP, Global/US & Canada F&B, Marriott International
You've likely enjoyed a meal overseen by Dana Pellicano, head of F&B for Marriott. Read about her fascinating career journey.
How to Work Smarter...Not Harder!
Nancy literally thought she had coined the phrase “work smarter, not harder" only to realize it started in the 1930s.
Super Solution to the Labor Crunch: Flexitime in Housekeeping
Lisa Williams, Exec Housekeeper at The Grand, a 5* hotel in York shares how using flexitime has improved productivity, quality, and morale!
Key Takeaways from the Cornell Women in Hospitality Panel
An expert panel of educators and women leading the hotels and travel sector gives advice for women and the industry.
5 Irritating Phrases You Should Avoid Writing in Emails
A LinkedIn post with over 95k views (!) inspired us to summarise the best advice to avoid coming off petty or passive-aggressive in emails
Mixing It Up: Anna Sebastian, Head of Brand, Served® Drinks
From handing out flyers and hosting club nights to managing bars at some of London’s finest hotels, Anna shares her career journey.
Burn Out or Depression...do you know the difference?
COVID has served as a trigger for both burnout and depression, but do you know the difference? Nancy offers help and suggests help.
First Job POV: A Whole World Behind Closed Doors
Maria shares her thoughts about guest service starting her first job with Four Seasons Hotels & Resorts
Bringing Broadway and Tourism Back to NYC with Women Leading the Charge
NYC is famously resilient, always coming back stronger than before. This time, there are more women in charge!
Why We Need to Challenge Cancel Culture
Cancel culture has permeated society...Nancy unpacks the trope and offers up an alternative.
Why "The White Lotus" is So Haunting for Hoteliers
Have you watched The White Lotus? It cuts so close to the bone, some hoteliers are desperate for a support group.
ESG: The Buzzword You Need to Know About
ESG is a hot topic in the hotel industry, but do you know why? Click to read the basics on ESG and why it is so important.