COP26: Pledges, Promises & What is Next for Travel and Tourism
With COP26 coming to a close in Glasgow, Scotland hertelier summarizes the initiatives related to tourism and asks what's next.
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Do Shared Values Matter?
A reader asks Nancy about the importance of shared values in the workplace.
9 Questions with Kristina Snaith-Lense on Running the Design-Driven Upper House Hotel in Hong Kong
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Secrets to Successful Sustainability Practices at a Luxury Hotel
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COP26: What You Need to Know about the Glasgow Declaration on Climate Action in Tourism
What you need to know about COP26 and the new Declaration on Climate Action that the travel industry will be met with in Glasgow.
Caspering…the friendlier version of Ghosting
In honor of Halloween, columnist Nancy Mendelson unpacks the dreadful subject of ghosting.
6 Tips for a Successful Hotel Renovation with Melissa Green, GM, Hyatt Regency Boston / Cambridge
Melissa Green shares her top learnings from a recent overhaul of the public spaces of the 479-room Hyatt Regency Boston.
First Job POV: Fitting into Your New Role
"First Job POV" columnist Maria got a promotion at the Four Seasons in Surfside, FL!! She shares her thoughts on moving into her new role.
Her Path to Hotel Ownership: Angel Johnson
After 20 years dabbling in RE as a side-hustle to an IT career, Angel is now a hotel investor. Read about her journey to hotel ownership.
Welcome to the Age of Empathy
Empathy is now considered the most important leadership skill. Columnist Nancy Mendelson says, "it's about time!"
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Inspired by her own experiences battling Hodgkin's lymphoma twice, Michelle created the C Card to help cancer patients and their carers.
Operations Goddess: Dana Pellicano, VP, Global/US & Canada F&B, Marriott International
You've likely enjoyed a meal overseen by Dana Pellicano, head of F&B for Marriott. Read about her fascinating career journey.
How to Work Smarter...Not Harder!
Nancy literally thought she had coined the phrase “work smarter, not harder" only to realize it started in the 1930s.
Super Solution to the Labor Crunch: Flexitime in Housekeeping
Lisa Williams, Exec Housekeeper at The Grand, a 5* hotel in York shares how using flexitime has improved productivity, quality, and morale!
Key Takeaways from the Cornell Women in Hospitality Panel
An expert panel of educators and women leading the hotels and travel sector gives advice for women and the industry.
5 Irritating Phrases You Should Avoid Writing in Emails
A LinkedIn post with over 95k views (!) inspired us to summarise the best advice to avoid coming off petty or passive-aggressive in emails
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From handing out flyers and hosting club nights to managing bars at some of London’s finest hotels, Anna shares her career journey.