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Angela Cooper, Les Clefs d’Or Concierge at InterContinental Seattle Bellevue, shares why luxury concierge service remains deeply human in the age of AI.

The Royal Lancaster London GM and twice-named Hotelier of the Year on leadership, culture and why hospitality is the best industry in the world.

Hospitality veteran Kimberly Wilson Wetty on the generational shift reshaping the industry by 2034, and how leaders can prepare for Gen Z, Alpha, and beyond.

Kassandra McLaren shares her unconventional path into hospitality and why hotels may be missing relationships with 68% of guests already on property.

At the Post Lech, Sandra Moosbrugger shares how warmth, detail, and female leadership have shaped one of Austria’s most iconic family-run luxury hotels.

Angie Licea, president of Global Travel Collection, shares how growing up on a Montana farm shaped her leadership, career path, and advice for women aiming for senior roles.

InterContinental New York Barclay GM Sofia Vandaele on her hospitality journey, leadership style, New York market trends, self-advocacy, and wellbeing.