Welcome to the Age of Empathy
Empathy is now considered the most important leadership skill. Columnist Nancy Mendelson says, "it's about time!"
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hertelier is an online media platform that enlightens and inspires women in hospitality to pursue, navigate and nurture their careers at every stage, through sharing information and sparking conversation.
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Latest stories....
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How to Work Smarter...Not Harder!
Nancy literally thought she had coined the phrase “work smarter, not harder" only to realize it started in the 1930s.
Super Solution to the Labor Crunch: Flexitime in Housekeeping
Lisa Williams, Exec Housekeeper at The Grand, a 5* hotel in York shares how using flexitime has improved productivity, quality, and morale!
Key Takeaways from the Cornell Women in Hospitality Panel
An expert panel of educators and women leading the hotels and travel sector gives advice for women and the industry.
Burn Out or Depression...do you know the difference?
COVID has served as a trigger for both burnout and depression, but do you know the difference? Nancy offers help and suggests help.
Why We Need to Challenge Cancel Culture
Cancel culture has permeated society...Nancy unpacks the trope and offers up an alternative.
Was I "gaslighted" at work?
A reader asks Nancy what to do if a colleague has you questioning reality-gaslighting-and how to handle it.
Weight, what??
A weighty question...Nancy unpacks years of baggage related to eating and body image.
What it's Like to Run the World's Largest Hotel Data Company: Amanda Hite, STR
Leading STR through international growth, acquisition by CoStar for $450 million in 2019, and now the pandemic...she's a warrior, wife, mom.
Am I right??!!??
Nancy unpacks why she likes to be right...and how to get heard in the first place.
What makes a great boss?
This week Nancy unpacks the traits of great leaders.
Is it Easier to Apologize than Ask for Permission?
A common conundrum. What is the best way: to ask first or to say sorry?
Master the Art of Cold Calling: Part 2
5 proven tips for making cold calls that land!
Why You Shouldn't Let People "Pick Your Brain"
Nancy unpacks why you shouldn't give away your expertise for free, a trap women fall into to try to win business or to please others.
Quick take: Why Women Make Great leaders with Jonathan Tisch, Chairman & CEO, Loews Hotels & Co.
Loews Hotels has had women in senior roles long before it was fashionable, Jon explains why.
Boss Wants to be Besties and It's Not Cool
Advice columnist Nancy Mendelson helps a reader deal with a boss who's friendly, but not in a good way.
Quarantine Weight Gain? How to Cope
Nancy weighs in on the "Quarantine 15" as we all attempt to switch from stretchy pants to back-to-work clothes.
Networking Spotlight: Women in Travel Thrive Day of Impact
Lots of buzz around this week's networking event hosted by Women in Travel Thrive, we chat with founder Silvia Camarota.
My Boss Takes All the Credit, What Should I Do?
Advice columnist Nancy Mendelson helps a reader frustrated with a boss who steals ideas and passes them off as her own.
Selling After Furlough: Debbie Parsons-Randle, Director of Sales, Southampton Harbour Hotel & Spa
What's it like going back? Debbie opens up about returning to the hotel, what's changed and tips for getting back to work as UK hotels open.
